How to Shop

  • You can navigate, browse and place orders on our online store 24 hours a day, 7 days a week. Orders are delivered to your specified address Monday to Friday.
  • Items selected in the shop will have a default quantity of 1.
  • Press the "Add to basket" button to place your order.
  • When you have finished selecting all your items you'll be able to see the descriptions, pricing and quantities for each before checking out.
  • If you need to amend any selections you will be able to before proceeding to checkout.
  • Confirmation of your order will be sent to you by email.

·         You don't need to register to make an order however you will receive exclusive benefits if you do. Signing up is quick and easy and will only take a couple of minutes

If you want to cancel

When your order is confirmed by us, a contract is formed between us for the supply of your goods. Under the Distance Selling Regulations, You may cancel the contract/purchase by notifying us no later than 7 working days after we deliver the goods that you are cancelling the contract. Notification must be in writing by either email, or through ‘contact us’ page.

If you cancel the contract, you must take reasonable care of the goods from the time you receive them until you return them to us, you must return the product with its original packaging material in original condition without any use.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges.

Once we have received the items we will refund you on the payment option you used to purchase the order with.

If Goods are Faulty

In these terms and conditions, faulty goods means any goods we supply to you that do not conform to the contract. If you have ordered the wrong product or have changed your mind, then you may return it to us for refund or replacement but you must pay any postage charges.

All our items are inspected before dispatch, however, if you receive a faulty or incorrect item please fill out the returns form online and send it back to us at the returns address below.

Stalfy Trading, Kings Court, 17 School road, Hall green, Birmingham B28 8JG, U

You should notify us as soon as possible in the same way as for a returned product if you discover that any goods are faulty goods. Goods found to be faulty or damaged on receipt by you may be returned free of charge if notified to us within 7 days of receipt.

If you return goods because you think they are faulty, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods

 If You Want To Returning Goods

When you return goods to us for any reason (for example because you have cancelled the contract under the Distance Selling Regulations or because you think they are defective goods or you have changed your mind) Please contact us before sending us through email provided on website.

You must ensure that they are properly and securely packaged and labelled with our address; you are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and

  • You are responsible for any damage or loss in transit.
  • We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition
  •  if the hygiene strip has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose.
  • Any goods sent back to us without prior company approval will not be refunded, replaced or repaired and any costs we incur for this return will be passed onto the customer.
  • Its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will include postage.
  • Please allow up to 28 days for your refund to be processed from the day you return the products.
  • Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for   items that do not reach us.
  • All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges.
  • If you have any issues with returning your items please email sales@stalfytraders.co.uk quoting your returns number, order number, name, items you wish to return and reason for return. Or you can download return form, fill and send us through email.

Notification Of Receipt Of Your Return

Once your returned order has been processed by our warehouse team, we will email to let you know.
If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this for you.

Return Delivery Charges

We do offer free returns. When returning unwanted items you will be paid for the cost of posting
it back to us. However, you have to get agree about postal services or price through email or contract us page.
Please note:  If the item suffers from a defect or a fault then we will pay for return postage.  All other reasons, customer is required to pay for return postage

Refund Of Delivery Charges

Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders as per terms & conditions.

Refund On Your Account

We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.
After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.